Privacy policy

1. Who we are

WiseSentry is a product of Wise Cloud Technology (ABN 94 649 433 974), of 1/66 Appel St, Surfers Paradise QLD 4217. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What this policy covers

Two distinct kinds of information:

• Website visitors — people browsing wisesentry.com.au or contacting us.
• Customer call data — recordings and transcripts belonging to businesses who use WiseSentry, which may contain personal information about their customers.

3. Our role for call data

For call recordings and transcripts, WiseSentry acts as a service provider to the business that made the recording. That business is the entity with the direct relationship to the individuals concerned, and is responsible for notifying callers that calls are recorded and for its own retention practices.

We process that data only to provide the service, on that business's instructions.

4. Where data is processed

Call transcription and analysis are performed in Australia, on computing infrastructure controlled by Wise Cloud Technology within Australia.

Call content is not sent to third-party artificial-intelligence providers, including OpenAI, Google or Anthropic. Because no call content leaves Australia in the course of our processing, APP 8 (cross-border disclosure) is not engaged by that processing.

5. Redaction

Payment card numbers, dates of birth and driver licence numbers are automatically removed from transcripts. They are not removed from the original audio recording, which remains as produced by the customer's own telephone system.

6. Website visitors

If you contact us by phone or email we collect the details you provide in order to respond. This website does not set advertising or tracking cookies.

7. Security

Access to customer call data is restricted per organisation and per department, denied by default, authenticated, and logged. See Data & security.

8. Retention and deletion

Analysis results are retained for the duration of the customer agreement and deleted on request. We do not retain copies of original call recordings — those remain in the customer's own telephone system.

9. Access, correction and complaints

If you are a customer of a business using WiseSentry and wish to access or correct information about you, please contact that business in the first instance, as they hold the relationship and the recordings.

To raise a privacy concern with us directly, contact service@wisecloud.com.au or call 1300 321 083. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes

We may update this policy. The current version is always available at this address.