Questions,
answered straight

WiseSentry reviews every recorded call your business makes and alerts the responsible manager when your business has let a customer down. It reads the conversation and judges the substance, rather than scoring the tone.

One overriding test: did this business cause the problem, or was its response inadequate — no callback, no follow-up, customer left hanging? Everything else is left alone, including dramatic problems caused by airlines, hotels, suppliers or weather that your team is handling normally. Full policy →

3CX is fully supported and running in production. Other platforms are assessed on request — if your system produces call recordings we can reach, the rest of WiseSentry is platform-agnostic. We would rather scope it honestly than list a logo we have not connected. Integrations →

A named manager per department. Calls are scoped to a department, and dashboard access is granted per department too — a branch manager sees their branch, an operations lead can be granted several or all.

Pricing is tailored to your call volume and number of departments. Book a demo and we will put a figure together against your actual usage rather than a made-up tier.

No — and that is deliberate. A call is held for a short settling period after it ends so that a transfer, a callback or a second call about the same matter can be recognised as one incident and delivered as one alert. Alerts arrive within minutes, not seconds. A tool that emailed instantly would send three alerts about the same customer in an hour.

No. WiseSentry reads the transcript. There is no acoustic analysis of cadence, volume or stress. The signal it uses is meaning, not tone — which is precisely why it finds calls that sound perfectly pleasant. Why that matters →

From transcripts, yes — card numbers, dates of birth and licence numbers are removed automatically. From the audio, no. If a number is read aloud it remains in the original recording, exactly as it does in your phone system today. WiseSentry does not modify your recordings. Detail →

Precision has been measured against a client's own call-by-call verdicts — in the first reviewed batch, four calls were raised and all four were confirmed worth attention. Recall has not been measured. Establishing it honestly means a human listening to a large random sample of calls that were not flagged. Any vendor quoting you a recall figure without describing that exercise is guessing.

No. It changes what they spend their time on. Instead of sampling 1–2% of calls at random and hoping, they review the calls that a policy has already identified as worth reviewing — and they still make the judgement about what to do.

Yes, and that obligation is yours regardless of WiseSentry — it reviews recordings you are already lawfully making. If you are not currently recording, that is the first conversation to have, and it is a legal one before it is a technical one.

Ask us this during the pilot and get the answer in writing, from us or from anyone else you evaluate. Ours: your recordings never leave your phone system's control, and the analysis we hold about them is deleted on request.